What is a ‘registrar’?
A registrar is responsible for maintaining the register of shareholders. The register includes the names and addresses of all
St. James's Place ordinary shareholders and the number of shares that each shareholder owns. The register is maintained on behalf of the Company by Computershare Investor Services plc ('the registrar'). The registrar updates the register when a shareholder's personal circumstances or shareholding change, and also sends out dividend cheques and share certificates.
What is a ‘dividend’?
A dividend is a payment to shareholders paid out of the Company’s distributable profits. It is paid to everyone who holds shares at the record date. It can be paid in cash or used to buy more St. James’s Place shares.
What is a ‘share certificate’?
A share certificate is evidence of share ownership. It should be kept in a safe place, as it will be needed if you want to sell all or some of your shares in the future.
What does ‘ex-dividend’ mean?
This means ‘without dividend’. Before we announce a dividend, we consult with the London Stock Exchange and set the ex-dividend date. If you buy shares before the ex-dividend date, you are entitled to the most recently announced dividend; if you buy after that date, the dividend goes to the previous owner of the shares.
What does ‘record date’ mean?
The dividend is based on the number of shares held by each shareholder and is paid to the shareholders on the share register at a specific date known as the record date. This is currently two days after the ex-dividend date. If you receive a dividend and are not sure if you are entitled to it, contact the agent who sold your shares for you for further advice.
Becoming a St. James's Place Shareholder
What am I entitled to as a registered St. James's Place shareholder?
When you either buy St. James’s Place shares or have them transferred into your name, you become a part owner of the Company. The benefits of owning St. James’s Place shares include:
- A right to receive dividends. These are normally paid twice a year in May and September.
- The right to attend, vote and speak at meetings of shareholders, including the Annual General Meeting. Each year you will be invited to attend and vote at the Company’s Annual General Meeting. This usually takes place in Central London in May and full details are posted on the St. James’s Place website well in advance of the meeting.
- The receipt of financial information. Each year a copy of the Annual Report is provided electronically or by post to all shareholders in April and the Interim Report is published in August. The St. James’s Place financial year-end is 31 December and full year results are generally announced in February. All this information is routinely added to our website, together with the quarterly New Business results announced in January, May, July and November. The latter are not subject to a separate mailing to shareholders.
There are no shareholder discount schemes in existence for St. James’s Place shareholders.
Can I receive company information and vote my shares electronically?
Yes. Shareholders can arrange to receive St. James’s Place annual and interim reports electronically and to submit voting instructions online at shareholder meetings by registering at www.etreeuk.com. For every shareholder that registers to receive their communications electronically, a sapling is donated on the shareholder’s behalf in an area selected for reforestation in the UK via the Woodland Trust’s ‘Tree for All’ campaign.
When are St. James's Place dividends paid?
The final dividend is typically paid in May, with the interim dividend paid in September. The recent St. James’s Place dividend history is available on this website and shows both the amount per share and payment dates.
I’ve not received my St. James’s Place dividend cheque, who do I contact?
If you have not received your dividend payment, please contact the registrar.
I have mislaid my dividend cheque, who do I contact?
If you lose a dividend cheque you should contact the registrar immediately, confirming which payment has been lost. They will then arrange for the cheque to be stopped and will issue you with a duplicate. Dividend cheques are currently valid for one year from the date of payment.
Can I have my dividends paid directly into my bank account?
Yes, you can ask to have your dividends paid directly into a UK bank or building society account, which avoids the risk of cheques being lost in the post or mislaid. The dividend will be credited to your account on the payment date and you will not have to wait for a cheque to clear on your account. A tax voucher will be sent to your registered address or sent electronically if we have your email address so you know when and how much has been paid into your account. If you would like your dividends to be paid in this way, please contact the Company’s registrar who will provide you with an appropriate mandate form. This form is supplied with your dividend if you receive a cheque. Please take care when completing the sort code and account number as we cannot accept liability if you give incorrect information and your dividend is paid into the wrong account.
Do you have a Scrip Dividend Scheme?
The Company replaced the former Scrip Dividend Scheme with a Dividend Reinvestment Plan (DRP) in 2012. For further details of the scheme, please contact the registrar.
Share Registration Issues
Who do I contact about share registration?
For all enquiries concerning shares or dividends, please contact the registrar in the first instance. The registrar’s helpline number is 0870 702 0197. If you need to talk to St. James’s Place directly, please contact the Company Secretary’s office (telephone 01285 878762).
I have just changed address, who needs to know?
When you change address, it is important to inform the registrar as soon as possible to ensure that the register is updated and you receive all shareholder communications and dividends. You can do this online at www.investorcentre.co.uk or by sending a letter to the registrar, which should include the following:
- Your name in full, as shown on your share certificate(s)
- Your previous address
- Your new address
- Your shareholder reference number
All such correspondence must be signed. For security reasons, the registrar cannot accept address changes over the telephone.
I have recently changed my name, what should I do?
It is important to inform the registrar as soon as possible. You should write to the registrar giving full details of the following:
- Your old name
- Your new name
- A copy of any legal documentation, such as marriage certificate or deed poll
Where your name has changed as a result of separation or divorce and you wish to revert to your maiden name, a copy of any supporting documentation must be sent to the registrar. All correspondence must be signed. For security reasons, the registrar cannot accept name changes over the telephone.
What should I do with my share certificate?
Share certificates are evidence of your ownership and should be kept in a safe place. You will need them if you want to sell all or some of your shares in the future. We recommend that you keep a separate record of the certificate numbers and the number of shares each certificate covers in case of loss or damage. Share certificates are posted to shareholders at their own risk.
What do I do if I have lost my share certificate?
The registrar keeps a record of your name, address and the number of shares you own and can arrange to issue a replacement certificate if necessary. If you have lost a certificate, please report this to the registrar as soon as possible so a ‘stop’ can be put on that certificate. Before a replacement certificate can be issued, you will be sent an indemnity to complete. This safeguards the Company should a dispute arise over ownership at a later stage.
I have more than one certificate, can they be combined?
If you have several St. James’s Place share certificates you can ask for your certificates to be consolidated into one. Please send them to the registrar, together with a covering letter. There will be a charge of £33.60 for consolidation of up to 10 certificates with a charge of £2.70 for each certificate thereafter. You should retain the counterfoils as they may be required for tax purposes. Shareholders returning certificates might wish to use special post when returning share certificates.
What is my shareholder reference number?
When you first buy shares in St. James’s Place you are given a unique reference number. This is shown on share certificates and dividend counterfoils and should be quoted in all correspondence. We recommend that you keep a separate record of your shareholder reference number.
I have two different shareholder reference numbers, why?
If you have bought shares in St. James’s Place at different times and the name and address you have supplied to the registrar differs, even slightly, from earlier details, another account may be created. If this happens and you want the accounts combined you should contact the registrar, otherwise you may receive more than one copy of the St. James’s Place shareholder documents.
I have certificates for predecessor companies (e.g. J. Rothschild Holdings plc), are they still valid?
It depends on the certificates. Please contact the Company Secretary’s office on 01285 878762 and they will be able to assist you.
What happens if I lose my tax voucher?
If you lose a tax voucher you should contact the registrar, confirming which tax voucher has been lost. A duplicate will be issued upon payment of an administration charge.
How can I buy and sell shares?
If you want to buy more shares or sell your existing shares, you must do this through a stockbroker. A telephone share dealing service is available via the registrars. Please telephone 0870 703 0084.
How can I check my shareholding details online?
Shareholders, who have registered with the registrar’s Investor Centre, can do this electronically. Visit www.investorcentre.co.uk for more information.
I bought shares in St. James’s Place several years ago, but cannot remember what price I paid. I now need this information to complete my tax return. Where can I find the original share price?
The contract note that was provided by the broker when purchasing the shares will have this information. In the absence of this, the London Stock Exchange can provide the information for a small charge. There is also some limited historical price information in the share price section of this website.
I have a question about the tax on my shares and dividends. Who can I speak to?
We are not able to provide advice to investors on such matters. For such advice, please contact your financial adviser.
You can view all of our published financial information in our Reports & Presentations section. Key financial dates are also available in our Financial Calendar.